Instagram Glitched Account - Can't use Closed

Question

Some days ago, I left an inappropriate comment and Instagram decided to remove it. After the decision was made, instagram started showing "Can't refresh feed".

Usually, when this happens, I have to agree with the decision and move on. This time, my account is glitched and doesn't load by any means. The account is not banned or removed, it's still live, but I can't perform any action. When i enter the app, i see a black screen (see photo) with "Can't refresh feed" message. After some time, the black screen turns into a loading screen (see photo). Once the loading is complete, I am redirected to a blank page where an error is displayed. I can't acces the account using web browser, a different phone. I tried reinstalling the app, deleting cache, changing phone, using VPN. I can't change the password or do any change. The account is simply frozen. Any solve?

Windows / Opera 102.0.0.0

HelpiOS · Answer

Hi,

As your account can't be used no matter if you're using the app, the website or any other device, I suggest your report this to Instagram.

Go to your profile and select Menu > Settings and privacy > More info and support > Help > Report a problem - or Menu > Report a problem (from desktop).

In the meantime, leave your account for a few days and don't make any access attempt. You can check back the status of your account after a few days.

Good luck.

Abhishek0025 · Answer

Reinstall the Instagram application on your mobile phone and then try again. Also, use different internet connections for this purpose.

Instagram Glitched Account - Can't use

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