WhatsApp account takeover
ClosedHelpiOS Posts 14726 Registration date Friday October 30, 2015 Status Moderator Last seen March 5, 2025 - Nov 1, 2023 at 06:34 PM
Hello,
Can anyone help on how to reach WhatsApp directly in a chat? My WhatsApp account has been taken over by some criminals. Now they have intentionally entered wrong verification codes severally for WhatsApp to suspend sending verification codes. And so I am unable to receive any verification code. This has given them enough time to use my WhatsApp and impersonate me to defraud my family and friends. I have contacted WhatsApp support severally but they are yet to respond or even log out the criminal. He is still using my account
iPhone / Chrome 119.0.6045.41
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1 response
Nov 1, 2023 at 06:34 PM
Hi,
Clear WhatsApp's cache and data (from Settings > Apps > WhatsApp > Storage) and restart your phone. Next, try activating WhatsApp once again - and if you still don't receive any SMS code, you may request a phone call. If the problem persists, try reinstalling WhatsApp or test with a different device.
Once you've activated your account, that individual will be automatically logged out. You can then enable the two-step authentication to make your WhatsApp account secure. You can enable it by going to your WhatsApp settings, in Account > Two-step verification.
Good luck
