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Unable to restore from Google drive

RKHALIFA Posts 1 Registration date Sunday May 5, 2024 Status Member Last seen May 5, 2024 - May 5, 2024 at 01:58 PM
HelpiOS Posts 14726 Registration date Friday October 30, 2015 Status Moderator Last seen March 5, 2025 - May 6, 2024 at 07:37 AM

Hello,

When I un-install Whatsapp from my Android phone, then re-install it again - and this to restore my last full backup done on Google drive - I keep getting a screen displaying : Transfer chat history from old phone.

How can I prevent the mentioned screen from displaying, and this to go through the normal steps of restoring a backup from Google drive ?


Kindly advise.


Best regards.


Reda Khalifa
 


Windows / Chrome 124.0.0.0

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Answer 1 / 1
HelpiOS Posts 14726 Registration date Friday October 30, 2015 Status Moderator Last seen March 5, 2025 1,869
May 6, 2024 at 07:37 AM

Hi,

Check whether WhatsApp is uninstalled on your other devices. If you used WhatsApp on a different phone before, make sure the app is uninstalled.

After that, uninstall WhatsApp once again on your current phone, restart your phone and reinstall the app then.

Let me know if this helps.

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