Locked out of laptop.Novice needs help.

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Whitaker Posts 1 Registration date Saturday July 11, 2009 Status Member Last seen July 12, 2009 - Jul 12, 2009 at 05:05 PM
 been there - Jul 17, 2009 at 07:42 PM
Hello,
I have done something foolish and now need help. I have bought a Fujitsu Siemens Esprimo Mobile v5535 laptop. This laptop was sold to me at a reduced price because it had been returned to the shop as faulty. Now i own a laptop that i cant get into! The previous owner has a password set up (clue Spartan Film!!!). I want to know how i can get into the computer or if i reformat the hard drive will i lose Windows Vista that is on it? And how do you reformat the hard drive? Help, please!

2 replies

sadgurl Posts 697 Registration date Thursday May 14, 2009 Status Member Last seen November 24, 2010 219
Jul 17, 2009 at 12:11 PM
hi,

contact the shop from where you bought the laptop, they should remove the passsword for you.

formatting the computer will wipe off everything that the hard drive contains, including windows.

to reinstall the windows, you will need to buy the installation CD from a Microsoft dealer.

then you will be able to install the OS.
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Here is an overview of your situation-

https://petri.com/forgot_administrator_password

Easiest cure requires access to a computer with CD burner. Follow these instructions. This process is what many repair shops use on locked computers-

http://home.eunet.no/pnordahl/ntpasswd/

After you burn the disk, insert in locked computer CD drive and reboot. Follow the slightly scary-looking but easily folowed instructions and, if you did it right, you will be logging on after another reboot. Didn't work? Do it again more carefully and you will eventually find joy :)
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