Hello,
I have a Dell XPS Dimension desktop on which I want to do a Full factory restore (not a system restore to an earlier date). I've already backe up my files. I do have the original disc that came with the computer when I bought it new, however since I can only get it to work in Safe Mode - the computer will not read the cd drives. Also, I have an external CD drive that I can plug in via USB cord, and it will read that in Safe Mode - however I don't know how I get the computer to read the external drive when I'm in BIOS. I can also get it to work in Safe Mode with prompt command, so if anyone knows what I need to type in on the prompt, then I can also attempt to work it that way.
In summary, I would like to know how I can get a full factory restore on this computer in Safe Mode. Please help. Thank you.
Thank you Pcsces for the reply. Unfortunately I cannot get the computer to read the cd drive in BIOS. The drive is mechanically fine, it works. However when I go into the configuration and set up "boot from CD drive", the computer does not read it, and consequently I cannot do the factory reset.
Aug 21, 2009 at 10:05 AM