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HP 6449us optical drive doesnt recognize dvds

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cashah - Sep 10, 2009 at 12:47 PM
 masterclone - Sep 20, 2009 at 07:44 AM
Hello,
A few weeks ago, the optical drive of my HP 6449us stopped recognizing dvds. It works fine when I put in a cd with document files or image fils on it. However, when I put a dvd in, I just hear the spinning and clicking noises but nothing happens. The drive doesn't recognize the dvd. I would truly appreciate any help on this.

Thanks.
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2 responses

Answer 1 / 2
dancedhall Posts 3053 Registration date Wednesday May 13, 2009 Status Member Last seen March 12, 2010 656
Sep 19, 2009 at 10:43 AM
hi there,

go to device manager and update driver firmware

Thanks
cashah
Sep 20, 2009 at 07:21 AM
It says the driver firmware id up to date. I wonder if the DVD laser is out of commission. I really hope not because then I would have to get a new DVD burner/player
Answer 2 / 2
masterclone
Sep 20, 2009 at 07:44 AM
I would try putting the dvds in another computers dvd-drive. if it is working correctly there, i would suggest buying a new dvd-drive. it's not that expensive (about 20€).

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