Sony vaio laptop pcg-fr215h drives major prob

Gadey - Nov 11, 2009 at 04:33 AM
 Gadey - Nov 11, 2009 at 10:31 AM
I'm having a major problem with my laptop.
The dvd drive does not recognise discs at all. It would also not recognise an external drive when it was plugged in.
The laptop is also unable to format usb drives when inserted, even though they already work on other computers.
I have been to pc world and they told me i need to restore to factory settings.
The problem i have is that i am unable to get my pictures i want to keep from the hard drivwe before i restore factory settings.
Is restoring indeed the solution?
Is there anything else i should try first?
I deleted upper and lower filters previously but to no avail.

It's getting pretty desperate now!



1 reply

closeup22 Posts 8924 Registration date Friday May 15, 2009 Status Member Last seen October 7, 2010 2,107
Nov 11, 2009 at 10:14 AM
hi there,

remove the hard drive and plug it t

an external hard disk enclosure

connect it via usb to another pc and move all your data there

and when finished make your factory restore and transfer your data to it

sorry to be such a layman on these things but please could you give me a better idea of how to do it.

really appreciate your help, thanks for replying