Lost admin password

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Hello,
my son was given a dell computer and the owner does not remember the administrator password. i am unable to get to a command prompt because it requires admin password. i have also tried to use password recovery program however when i try to run the program it says i do not have permission and says to login as the admin. any suggestions?

Hez

1 reply


Dear Hez,

It will be better to have the laptop restored to its

factory settings through the below mean:

https://ccm.net/faq/4189-restore-dell-laptop-to-factory-settings

Thank you.