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Computer screen black

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Dan is short for danger - Dec 18, 2009 at 12:01 AM
 Blocked Profile - Dec 18, 2009 at 04:55 AM
Hello,
I went to plug my Dell laptop into my power source and it popped and the screen went black and will not come back on. Can anyone help?

2 replies

Answer 1 / 2
Blocked Profile
Dec 18, 2009 at 12:20 AM
Dear Dan,

Please check your motherboard and graphic card if the problem

is not coming from the power supply. If still the problem continues

please have the the laptop restored through the below means:

https://ccm.net/faq/4189-restore-dell-laptop-to-factory-settings

Thank you.
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Dan is short for danger
Dec 18, 2009 at 12:27 AM
I guess we do not know how to check the mother board and video card. Can you help us with that?
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Answer 2 / 2
Blocked Profile
Dec 18, 2009 at 04:55 AM
Dear Dan,

Please check it by placing it on another PC. If you

have never done this before, I will reccomend you to

send it for repair for not causing any damage to other

hardware components.

Thanks.
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