My dell 14z wont start up properly

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Hello,
i just recently got a dell 14z laptop and it doesnt start up properly. It will start up fine if its plugged in to the wall but if its starting up using the battery, it shows the dell symbol and stays there. i have to shut it off by holding the power button and then have to start it up again and the it works. Why is this happening and how do i fiix it?

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Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,913
It's still on warranty? Then call Dell and they will walk you through all the steps needed to diagnose the problem.

Good Luck