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My dell laptop feezes on the log in page.

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mainnsqueeze - Jan 25, 2010 at 02:44 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 25, 2010 at 03:04 PM
Hello,

I have a dell that i just recently got and it worked fine and a few nights ago i turned it off. the next day when i tried turning it on it turned on to the log in screen and then my and keyboard and mouse both freeze and i cant put in my password. i dont know whats wrong with it. can anyone help me please??

thanks
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Answer 1 / 1
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 25, 2010 at 03:04 PM
Press F12 repeatably during the initial boot process (before Windows starts) you want to then select Diagnostics to run a series of hardware tests. If the hardware test OK then I would suspect a problem with Windows. Boot again and press F8 repeatably until you start in "Safe Mode" . Safe mode may allow you to restore to an earlier date when Windows started OK.

Good Luck
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