Fingerprint reader problem

Closed
Confused - Feb 3, 2010 at 05:07 PM
 Naim memon - Apr 12, 2010 at 01:38 PM
Hello,
I have a new HP Pavillian dv8 computer. When I tried to go online this morning, under the fingerprint icon said "fingerprint reader not detected". Shortly thereafter the icon disappeared and I have no way to sign on. What do I do now?

1 reply

If you dont have Digital persona personal in your computer get it from

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4036874&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20»

To resolve the issue we need to uninstall the fingerprint device Validity Sensor from device manager and then restart the notebook and then install the fingerprint reader drivers.Here is the link to download the driver.

ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45217.exe
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