Android WhatsApp Skipping Fingerprint Entry Requirement

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DSPGuy
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- May 1, 2022 at 09:43 PM
HelpiOS
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- May 7, 2022 at 05:42 PM
Hello,
I have a Pixel 6 phone with WhatsApp on it. I always close WhatsApp after I use it by swiping it away via the Recently Used apps tray. I've got fingerprint lock enabled, and set to immediate. So as soon as I close WhatsApp, it should always require my fingerprint to open WhatsApp. And it always worked like that on my prior phone, a Samsung. On my newer Pixel 6, I'd say about 50% of the time, when I reopen WhatsApp, it jumps right into the app, completely bypassing the fingerprint requirement. I've not been able to figure out if I've got something configured incorrectly, or if this is just a WhatsApp bug. I've contacted WhatsApps support about it, but their support robot just keeps sending me instructions on how to enable fingerprint entry, which I already know how to do. It seems like this should be something really simple to set up.
Thank you in advance,
DSPGuy




System Configuration: Windows / Chrome 100.0.4896.127

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DSPGuy
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May 6, 2022 at 09:54 AM
I have updated my fingerprints in the past. I've also uninstalled and reinstalled WhatsApp. Neither of these have helped.

There are two methods I'm using to close out WhatsApp and on May 3 I discovered that it definitely does make a difference in whether WhatsApp requires the use of the fingerprint unlock.
1) If I close out WhatsApp by swiping it away from the recently used apps tray, then most of the time, the next time I open WhatsApp, it bypasses the fingerprint unlock requirement. It does seem that if I wait longer, it results in a more frequent requirement of me using fingerprint unlock.
2) If when I'm in WhatsApp I just hit the home button to go to my home screen, it ALWAYS requires me to go through the fingerprint unlock system to enter WhatsApp. Even if after going to the home screen I open the recently used apps and swipe away WhatsApp, when I relaunch WhatsApp it requires the fingerprint to enter it.

At this point, my finding that leaving WhatsApp by going to the home screen fixes the problem is good enough for me. I'm kinda tired of working on this issue. I've tried a million things in the past year on it. I'm ready to move on.
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HelpiOS
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May 7, 2022 at 05:42 PM
I'm glad to see that you finally discovered how to make it work. Thanks for sharing!
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HelpiOS
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Updated on May 2, 2022 at 07:20 AM
Hi,

Check the settings of your Pixel regarding the app lock. You may find an option that set the delay before your fingerprint or code is required when you open a locked app.

If you're using the fingerprint lock feature directly with WhatsApp, make sure that it is enabled and that the "Automatically lock" option is set to "Immediately".

Hope this helps.

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DSPGuy
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May 2, 2022 at 09:31 PM
HelpiOS,
Regarding "You may find an option that set the delay before your fingerprint or code is required". There is such a setting within WhatsApp. As I wrote in my original post, "I've got fingerprint lock enabled, and set to immediate." So the delay is set to immediate. Or put another way, zero seconds.
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HelpiOS
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May 3, 2022 at 05:29 PM
Ok - In that case, it seems that's a bug with your WhatsApp app...

Try removing the registered fingerprints and turning the feature off, restarting your phone and then turning it back on.

If the issue persists, turn off again the fingerprint lock feature, then back up your data - and uninstall/reinstall WhatsApp.

Good luck
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DSPGuy
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May 3, 2022 at 06:18 PM
Today, I found that if I leave WhatsApp by just going to the main page and then return to WhatsApp, it always requires the fingerprint unlock to get back in as it should. This says that there is something about closing WhatsApp via the recently used app tray method which is not right.
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HelpiOS
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May 5, 2022 at 05:21 PM
The unlock step should be required no matter how you close the app normally. Did you try the steps above to attempt to fix the issue? Alternatively, try using your phone's app lock to secure your access to the app if WhatsApp's fingerprint lock feature still doesn't work properly.
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