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Only wallpaper appeasr when starting up

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m g - Feb 6, 2010 at 07:23 AM
 chickydee - Feb 6, 2010 at 08:54 PM
Hello,
I need help bad. Please help!! I can't start my computer all of a sudden. Only the wallpaper shows on the screen without icons or start menu. I have tried the suggestions on this site about ctrl, alt, delete; ctrl, shift, esc.; F8 & unplugging all cords & reconnecting, etc. Everything I have tried the wallpaper never leaves the screen and nothing comes up for me to click on.
I can't restore since nothing is there to click on. I am running Windows 7 64-bit OS on a new computer which I just got for Christmas. Any hope for this problem?
chickydee
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Answer 1 / 1
xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,832
Feb 6, 2010 at 03:28 PM
This looks like a virus problem. The quickest solution is a restore to factory condition. Do you have the factory restore CD or restore partition on the hard disk?

Good Luck
0
chickydee
Feb 6, 2010 at 08:27 PM
Yes, I have the restore CD, but how can I start from a wallpaper screen? Thanks,
chickydee
0
chickydee
Feb 6, 2010 at 08:54 PM
I tried to run Recovery CDs but nothing happened. Any suggestions?
thanks,
chickydee
0

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