Can't get into Safe Mode with a virus
Closed
shane_85
-
Feb 15, 2010 at 05:26 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 16, 2010 at 07:18 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 16, 2010 at 07:18 AM
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3 responses
Ambucias
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Monday February 1, 2010
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Feb 15, 2010 at 05:38 PM
Feb 15, 2010 at 05:38 PM
Hello,
It seems that you have an urgent situation on your hands.
Please download, install this utility, Malwarebyre, and run a Full Scan.
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Let us know if the problem has been resolved.
Good luck
It seems that you have an urgent situation on your hands.
Please download, install this utility, Malwarebyre, and run a Full Scan.
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Let us know if the problem has been resolved.
Good luck
Hello,
I can't even get into windows to run malwarebytes? I have tryed to repair windows, but my computer doesn't even read the disc?
Thanks,
shane_85
I can't even get into windows to run malwarebytes? I have tryed to repair windows, but my computer doesn't even read the disc?
Thanks,
shane_85
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,162
Feb 16, 2010 at 07:18 AM
Feb 16, 2010 at 07:18 AM
Hello Shane,
Please bare with me and correct me if I am wrong.
When you say that you cannot open Windows to run Malwarebyte it is because Malwarebyte is on your computer already?
When you say you can't get into Windows you do not have access to your applications or shortcuts on your desktop?
When you say that you have tried to repair Windows, is it that you have attempted a non-destructive system restore?
Should I request a Hyjackthis report http://free.antivirus.com/hijackthis/ you could not produce it? If you can, I would most appreciate it.
Please, what is or are your antivirus, security system that you have?
What do you presume is the cause of your infection? Ie. downloaded application, browsing an infected site? Which one? (If my question is not indiscreet. I just want to indentify the malware, once identified we can better find a remedy to irradicate it.)
Since that you say that you do not have access to Malwarebyte, I suggest to you that first we must stabilize your system. It seems however that your Explorer.
Please Shane, since you have Internet Explorer I suggest that we perform an online scan. Kaspersky's is not available for the moment but a good alternative is F-Secure.
Please follow the hyperlink below and run the scan.
After the scan is over, I would appreciate your feedback.
If need be, I will request advice from our fellow members many are really top-notch in security and virus irradication. (Three heads are better than two).
Looking forward to read you again
Best regards
Please bare with me and correct me if I am wrong.
When you say that you cannot open Windows to run Malwarebyte it is because Malwarebyte is on your computer already?
When you say you can't get into Windows you do not have access to your applications or shortcuts on your desktop?
When you say that you have tried to repair Windows, is it that you have attempted a non-destructive system restore?
Should I request a Hyjackthis report http://free.antivirus.com/hijackthis/ you could not produce it? If you can, I would most appreciate it.
Please, what is or are your antivirus, security system that you have?
What do you presume is the cause of your infection? Ie. downloaded application, browsing an infected site? Which one? (If my question is not indiscreet. I just want to indentify the malware, once identified we can better find a remedy to irradicate it.)
Since that you say that you do not have access to Malwarebyte, I suggest to you that first we must stabilize your system. It seems however that your Explorer.
Please Shane, since you have Internet Explorer I suggest that we perform an online scan. Kaspersky's is not available for the moment but a good alternative is F-Secure.
Please follow the hyperlink below and run the scan.
After the scan is over, I would appreciate your feedback.
If need be, I will request advice from our fellow members many are really top-notch in security and virus irradication. (Three heads are better than two).
Looking forward to read you again
Best regards
