A programme called personal security has started poping up saying my computer has 43 different viruses and that I need to pay for an activation key to get rid of them? My desktop has gone and I cannot acess the internet anymore, as the sites seem to be blocked. I have run McAfee and AVG scans and they haven't detected anything!
I'm pretty sure this is a trojan desktop blocker, so i tried putting the memory back, or at least going into safemode, but now the menu for safemode is continously restarting iself so I can't get onto the deskop page at all! I can only start the computer and watch it restarts itself endlessly.
Does anyone know how to fix this problem? so I can remove the desktop blocker?
6. Rename mbam-setup.exe to explorer.exe and double-click to run it. Install, update and run MalwareBytes anti-malware. Then perform a FULL computer scan and remove all found infections.
Once your computer is clean and working normally just to be on the safe side
•Turn off system restore and wait 30 seconds,
•Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Thanks everyone for the posts in here. My son's laptop was infectected with Trojan.DesktopBlocker and Personal Security (from an email in Facebook - 'OMG you must see this'). I tried following the suggestions given by Ambucias but as the machine used Vista I was not getting much success. The internet connection was also a bit unreliable (Program not responding). I tried to download the procexp.exe but although it apparently downloaded I could not find the file in the place I had 'Save to' (Desktop).
In the end, I started Vista in Safe mode (with Networking but that was probably not relevant). It came up (along with desktop icons) and I was then able to start Inernet Explorer and download Malwarebytes anti-Malware. I used Run rather than Save in the download. I didn't need to rename the program. Ran that program, followed on screen prompts to delete infections and all is well.
Thanks Ambucias for all your help.
it happens when the programs are freak, it happen with me also when i downloaded tool fix it block my computer,so the only way you got is if you can make i back up is good or install new driver again from windows xp.
but before save all yours favourit filles.
i just got rid of my desktop blocker but it has a price to pay my way but its quick.
CAUTION this will be bad if extremly important document are infected
METHOD on my computer it only infected 1 account mine. i realised when i ran malwarebytes on another account which wasn't desktop blocked.
create a new account on your comp and cut paste the important files via
"my comp" and done but dont do this if your file are infected scan with malwarebytes before transfering or you could be infecting your new accout.
done u are home free of the virus
p.s. malwarebytes is brilliant its free trail that dosnt expire and u dont need 2 get the full version to remove viruses but u cant access the file with the blocker
Hi everybody. Today I accidentally installed the Personal Security programme and I've the same problems.
I've read all of the posts, but I am still in troubles with this Desktop Blocker-Personal Security rogue programme. I can't run Malwarebyte (neither renaming It "explorer.exe"), I can't go in Vista Safe Mode to try to run It because when I try the pc "froze", stopping at the file system called "avgrkx86.sys".
I don't know what to do...help me please!