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Can not see desk top in normal windows vista

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Tara - 14 Mar 2010 à 05:34
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 14 Mar 2010 à 10:12
Hello,

When I start my laptop the acer screen pops up, then it looks like its trying to start windows vista then screen goes black but there is hard drive movement. I turn off laptop and go into safe mode and i can see desk top i run a chkdisk schedule and prompt to restart, after the restart and chkdisk is finished running the computer seems to be trying to kick in i can even see the vista welcome screen and then the screen goes blank except for the cursor on screen. I ctrl+alt+del to get task manager, file, new task to run and open firefox, this brings up the internert but does not correct desktop even when i run norton 360.

Can someone please help or inlighten me to the possiable problem

Looking forward in your help

regards

Tara
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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
14 Mar 2010 à 10:12
Hello,

In your text, you mention the Vista logo but in have entered XP as your OS.

When in safe mode...

If you are using Windows XP perform the following steps:

Click on the Start button and then click on the Run menu item. When the Run box opens, type %UserProfile%\desktop in the open field and then press Enter on your keyboard.

If you are in Windows Vista or Windows 7 perform the following steps.

Click on the Start button and type %UserProfile%\desktop in the Search field at the bottom of the start menu. Then press Enter on your keyboard.