or, maybe what happened to mines happened to yours. BD Drive laser failure. In that case you need to ask sony(Singapore) to fix it. I live in USA and it costs $150. IDK the price there. Or you could fix it yourself for $45-$80 by buying a KEM-400 AAA BD Laser (Voiding any warranties you may have bought) I'm too broke momentarily for either method, hurts to be 15 years old. Best of luck. BTW you can call me Zetsu or Jessica whe repyling if you do.