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Why does Word ask for product key?

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tuskus - Mar 25, 2010 at 07:26 AM
closeup22
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 - Mar 25, 2010 at 08:29 AM
I have been using an old version of Word (maybe 2002?) on my laptop (Windows Vista) since I bought it about a year ago. I had installed it legitimately with CD and it worked fine until today. Now out of the blue, when I open one of my word documents it opens up in the new Word and asks for a 25 character product key. This has not happened before and I dont know how to resolve this problem.

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Ambucias
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Mar 25, 2010 at 08:25 AM
Greetings,

It may just be due to a compatibility issue between your version and more recent versions, especially if you try to open documents written with newer version.

I don't know if this will work for you, but Microsoft published an update to resolve certain compatibility issues: "Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats"

You may wish to consult the following:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466

Best regards
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closeup22
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Mar 25, 2010 at 08:29 AM
Hi there,

Office 200 trial is still on it thus you will have to uninstall it since you are using office 2003,open control panel>add/remove programs and uninstall.

Thanks
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