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19532
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Wednesday October 8, 2008
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June 15, 2019
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Hello,
I have a problem that I am not getting any where with. I start up my computer and then I enter my password for my acct. It goes to the main screen where there should be a few icons and the start botton. All of that is gone. Even the green start button. What do I ned to do? I can not access anything. Thanks!

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Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,857
enter the 3 finger salute (Ctrl + Alt + delete) that should bring up the "Windows Task Manager"
click on the "New Task" button and enter explorer.exe and click OK - this should bring up your desktop

Now download Advanced WindowsCare V2 from www.iobit.com - install this program and let it make all updates.
Restart and you should be OK.

Report back if this doesn't fix the problem - there is a Microsoft fix that you can try.
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