Mybook password

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Mybook password

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randy - Apr 30, 2010 at 01:13 PM
Blocked Profile - May 7, 2010 at 07:30 AM

Hi, i recently book a mybook essential, 1TB. I installed it and applied my password, no problems. after that, i happened to need to reformat my computer. now, i do not know if the password that i applied is the correct one. i do not have the software on my computer. when i right click on the unlock device, itbsays that it is not locked. when i clickon the software to install, i says that the device is either locked or not formatted. what do i do?

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Blocked Profile · Answer 1 · 2010-05-07T07:30:28-0400

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Blocked Profile
May 7, 2010 at 07:30 AM

Dear Randy,

Please get to the Add/Remove Programs in the Control Panel and consider removing the application completely before reinstalling it again. This should be the solution to the problem you are experiencing.

Thanks in advance.

Mybook password

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