Hotmail email hacked

Closed
pink-pi - May 5, 2010 at 05:35 AM
 pink-pi - May 5, 2010 at 08:24 AM
Hi,
I tried signing on to my hotmail account on saturday night and it said my password didn't match, then i tried my secret answer and that didn't match either! Neither did my alternative email.

I then tried my facebook and that too I cannot sign in to!

Have contacted both fb and hotmail and have not had a reply since sunday :(

Can anyone help??

Related:

4 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
May 5, 2010 at 05:39 AM
Hello Pink-Pi

This is the ultimate answer and solution to your issue:

If your MSN/Hotmail Account has been hacked!


Terms of Use for en.kioskea.net - Advice for Writing Messages
Before starting a new thread, it is recommended to use the search engine to see if a similar problem has already been discussed.

https://ccm.net/forum/s/m/msn
http://ccm.net/forum/affich-13859-my-msn-account-has-been-hacked?entiere#83

If your MSN Account has been hacked, go to MSN email support:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!

Good luck
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I have already tried this and they had not got back to me thats why i wanted to know if there was another way to do it :(
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
May 5, 2010 at 06:06 AM
From my many years of experience combined to the information contained in this forum, I am afraid that you have done all you can.

You also said that you have a similar problem with Facebook.

You could be experiencing a problem with your temp files.

Try this:

Download CCleaner and run both a disk clean-up and a registry scan. That just might do it, let me know, for if it works for you, many people presently in tears may profit from this solution.

https://ccm.net/downloads/security-and-maintenance/4555-ccleaner/
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They must have lots to go through and havent reached my query yet.
I just really needed access to my emails tonight to complete a deadline :(
I can't access fb from computers or phones I have tried many different ones and had no luck, perhaps that has been hacked after too.
Thanks for your advice anyway.
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