Hotmail email hacked

pink-pi - May 5, 2010 at 05:35 AM
 pink-pi - May 5, 2010 at 08:24 AM
I tried signing on to my hotmail account on saturday night and it said my password didn't match, then i tried my secret answer and that didn't match either! Neither did my alternative email.

I then tried my facebook and that too I cannot sign in to!

Have contacted both fb and hotmail and have not had a reply since sunday :(

Can anyone help??


4 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
May 5, 2010 at 05:39 AM
Hello Pink-Pi

This is the ultimate answer and solution to your issue:

If your MSN/Hotmail Account has been hacked!

Terms of Use for - Advice for Writing Messages
Before starting a new thread, it is recommended to use the search engine to see if a similar problem has already been discussed.

If your MSN Account has been hacked, go to MSN email support:

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit :
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!

Good luck
I have already tried this and they had not got back to me thats why i wanted to know if there was another way to do it :(
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
May 5, 2010 at 06:06 AM
From my many years of experience combined to the information contained in this forum, I am afraid that you have done all you can.

You also said that you have a similar problem with Facebook.

You could be experiencing a problem with your temp files.

Try this:

Download CCleaner and run both a disk clean-up and a registry scan. That just might do it, let me know, for if it works for you, many people presently in tears may profit from this solution.
They must have lots to go through and havent reached my query yet.
I just really needed access to my emails tonight to complete a deadline :(
I can't access fb from computers or phones I have tried many different ones and had no luck, perhaps that has been hacked after too.
Thanks for your advice anyway.