Vista user keyboard and mouse won't work [Closed]

Report
-
 Anonymous User -
Yesterday I was trying to put some music on my Shuffle. was able to download from my playlists in ITunes, but I asked my son where I could get more music. He went to Torrent and we began to download some Led Zeppelin. The download took what seemed like forever. I had the Shuffle plugged into the computer, but I wasn't downloading to the Shuffle, it was just still plugged in we were just downloading to a file on our computer. I did turn an on/off switch button on the Shuffle and the computer made a plunk sound. I thought it was because I messed with this button. I then took the Shuffle off to listen to what I recorded so far. When I went back to the computer, the screen saver with the Microsoft logo was floating around a black background (which I've never seen before, if we leave the computer on, the screen just goes black - no Microsoft logo floating around. So then I tried to move the mouse to see if the screen would come back and it wouldn't. I physically turned off the computer and restarted it. Now the keyboard and the mouse won't work. The computer comes up, but it won't allow me to type or mouse to the area where we type our password to enter our desktop. With you being an IT dude, do you know what might of happened? I tried many times to shut down and re-start, then the computer tried to recover, but because the keyboard wouldn't work, I could not advance the screens to move forward with the prompts. We have McAffee, so I would think it would save us from any viruses. Any ideas?

2 replies

Posts
1023
Registration date
Saturday May 23, 2009
Status
Contributor
Last seen
October 20, 2010
243
would not put my trust in mcaffee, but that's just me - had a bad session with macafee that put me right off it. any way that's another story.

Have you tried using a USB keyboard and mouse.

have you tried unplugging everything except the keyboard and monitor to see if that helps.?

The plunk sound you heard is normal, it's just your shuffle disconnecting from the computer.

does the keyboard work if you try to get into the bios?

can you get into safe mode?

your k/board may be falling over when windows kicks in.
Hi there, you know I'm not computer savvy whatsoever. I am not sure what you mean by using a USB keyboard and mouse. The plugs from my mouse and keyboard are usb cords into my harddrive. I don't know what bios is nor do I know what safe mode means. Sorry. I will ask one of my IT people at work. Unless you can elaborate.
Posts
1023
Registration date
Saturday May 23, 2009
Status
Contributor
Last seen
October 20, 2010
243
ok, sorry,
look at this link to determine which connection you have

USB Connection
http://www.dbits.co.uk/assets/images/USB_A_Plug.jpg

Ps/2 Connection
http://ikibits.co.uk/ps2-keyboard-connector.gif

Keyboard and mouse connections
http://ikibits.co.uk/ports.jpg

Getting into safe mode
https://www.computerhope.com/issues/chsafe.htm

Getting into your bios
https://www.computing.net/faq/content9x/bios.html

Running chkdsk in safe mode
http://www.sensible-computer-help.com/safe-mode.html

Hope that helps to clarify some of the information.
I recently removed a virus (Vista Antivirus somethingorother) and when I was done the keyboard and mousepad on the laptop weren't working. I plugged in a USB keyboard and mouse, and they work fine. Also, the keyboard and mouse work in Bios, but not in Windows, and not in safe mode. System restore won't work b/c I don't have restore points more than a couple days old. Any suggestions?
Anonymous User
Use the external keyboard and follow these steps

Go to device manager

Uninstall your touch pad driver

expand USB controllers

Uninstall root hubs(all the four)

Restart and let windows install it.See if it works now