Dvd/rw driver problems not in the device

 faz -
I am having problems the dvd/rw driver and it won't show on the device and my computer and it is missing and that I have done on F2 and found the driver dvd/rw and it said (Not Present) but how to change it without (Not Present) from Dell Bios F2.
Please can you help me...

Regards John.

6 replies

Registration date
Tuesday September 30, 2008
Last seen
February 3, 2009
To resolve this behavior, follow these steps:

1.Start Registry Editor (Regedt32.exe).

This can be done by opening the start menu and left clicking RUN, another option is pressing the windows logo key on the keyboard

together with the R key, in the box you type regedit and click OK ( or enter on your keyboard )
2. Find the right key in the registry.

Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318}

When you see the UpperFilters key left click it and press delete, you will be asked for a confirmation, just click YES

Now do the exact same but with the Lowerfilters.
3. Reboot the computer

Now restart your computer and you should have a working CD/DVD drive once more !


Some CD/DVD writing software change the filters in the registry to there own, this can sometimes cause problems.

By deleting these value's windows puts them back on default after a reboot.............Good Luck!!!!!!!
Thanks man...I had the same problem. You guys are awesome. Many thanks from Belgium !!!!!!!
I am having the same problems as John I believe. I have a DEll Vostro 1500, and it has a duall dvd/rw driver that burns both cd and dvd's. I used to burn both fine but about a month ago it came up with an error under the dvd/rw drive and would not reconize or play either dvd's or cd's. I located that it was probably a registry error, but as I was computer illterate and did not want to delete the wrong thing I took it to a computer place to have them fix the problem and all they managed to get working was the cd part of my drive. Allthough, they told me they had both working fine. I have since been educating myself on computer registry problems and ran across your helpful forum. My dvd/rw drive under properties says only cd drive not both dvd/rw drive and cd drive like it used to. So, I am concluding somthing is still not in the registry correctly. I tryed what you said, but I have no UpperFilters key in my registry to delete. I can only find a LowerFilters. Do you have any ideas or suggestions as to what is wrong or I might be missing? I could really use some help..

> crazyannie23
hey crazyannie23 I have gt the exact problem, n if u have fixed cn u please help me I realy need it

I have problems with my sony dvd rw dw-q58a. It wont read disks. I have a Sony vio vgn-fs940. I looked up the registry editor like u suggested to another person. didnt take any action though. not sure if my cure is the same. But I dont have any upper filters just a lower filter is listed. I havd deleted the driver per my sony help but cant even reinstall that. puter shows new hardware but wizard cant find and rom cant read. please help meee too.
thanks Karen
Also I have win xp. I dont have vista.
Thanks Karen
This same thing happened on my Gateway Laptop MT6709 running Vista and none of the methods above worked.

Gateway suggested the following and it worked first time around - thought I would pass it along. both music cds and dvd's came right up and all sound was normal

1. Click on Start and then Control Panel.
2. Click on the button in the upper left hand corner labeled "Switch to Classic View"
3. Double Click on System
4. In System, click on the Hardware Tab.
5. In the Hardware Tab, click on Device Manager.
6. In the Device Manager, double click on "DVD/CD-ROM Drives"
7. Double click on what appears below "DVD/CD-ROM Drives".
8. In the Device Properties box, click on the Driver Tab
9. In the Driver Tab, click on Uninstall Driver
10. Shutdown and restart the computer.
Thank you so much! You guys are awesome. That answer saved me so much time and ripping my hair out. :-D

All working thank you. Used the windows support app. On Windows7 I had to troubleshoot the device and then troubleshoot the audio to get the cd-dvd issue resolved. thanks for the advise.
it's work. thank you very much
very good one..thank you folks