Laptop stuck on a update screen

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Hello,





My friend has a hp 530 laptop and he can't eve\n turn it off. it installed updates and the screen says configuring updates: stage 3 of 3 - 100% complete do not turn off your computer.. it's been on that screen for a few hours.
How does he get past that, or reset so he can use it?

1 reply


Hi there,

Remove the battery and reseat after few minutes and boot normally.

Thanks