Cant access hotmail account, Probably hacked?

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vacaloca Posts 1 Registration date Friday May 21, 2010 Status Member Last seen May 21, 2010 - May 21, 2010 at 03:52 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - May 21, 2010 at 03:56 PM
Hello,
Hello,

I have been trying to access my hotmail account several times now, and every time i try to access it says " there is a problem with your windows live id. I tried accessing through messenger as well as passport.net, but i still could not access it.

At first i noticed something was wrong as my blackberry service sent me a message stating that it no longer received e-mails and asked me to update password. ( this was not the case obviously)

Does anyone know why is this?

I also tried to verify if it had been deleted, so i sent an email from my gmail account, since it didnt get back, i assume it has not been deleted.

This all happened since 3 hours ago.

Regards,
>>>>>




1 reply

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,233
May 21, 2010 at 03:56 PM
Greetings,

Please follow these procedure to the letter, nothing else and you will recover your account:

If your MSN/Hotmail Account has been hacked!


Terms of Use for en.kioskea.net - Advice for Writing Messages
Before starting a new thread, it is recommended to use the search engine to see if a similar problem has already been discussed.

https://ccm.net/forum/s/m/msn
http://ccm.net/forum/affich-13859-my-msn-account-has-been-hacked?entiere#83

If your MSN Account has been hacked, go to MSN email support:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!
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