Toshiba Satellite Pro L300 crashing. Help!

Closed
Fro - Jun 13, 2010 at 06:55 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 13, 2010 at 07:07 AM
Hi guys, I wonder if you could help.

I've had a Toshiba Satellite Pro L300 since March 2009. I recently got a Suspicious.Packer virus. Every time I start my computer, it freezes/crashes after 4-5 mins. This means I am unable to record the Recovery Discs on to DVD, as I would like to restore the system to factory settings.

I have tried deleting the virus using AVG's free antivirus but that didn't work, so I got rid of AVG. I tried using a 2009 version of Kaspersky and the virus was detected, but the updates required to delete the virus were interrupted during download by my computer crashing.

Any advice would be well appreciated. Thanks.
Related:

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Jun 13, 2010 at 07:07 AM
Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

Please, let me know about your system's state after Malwarebyte.
0