Hello, cannot install Norton 360 2.0 because of windows defender. Norton tech referred me to Microsoft tech, Microsoft refered me to Dell and Dell tech said it was not a program pre set from the factory. Crazy, the only place I located is in the config sys. I can disable (uncheck the box) but Norton still says it has to be removed from the computer. Is it a extension of Live care?
I was able to get rid of this thing using system restore on Win XP media center. Just type F8 during boot, follow the prompts, and use a restore point where the system functioned. As it is a Trojan, this is hard to guess when it got in to my system. I went back 6 months and this solved the problem.
This is NOT a virus or Malware. The reason you cannot delete it and antivirus doesn't detect it and you cannot remove it is because it is registered with those company's and the makers of Commando work with them so they don't get detected.
Commando is a commercial package installed by a business or lease/rental company's. It is designed to keep customers they are renting/leasing computers to or employee's from installing software that is not licensed. So, for example, lets say you have employees and you install Microsoft Security Essentials on your laptops and you don't want employee's installing another package. So, they install Commando and mark other anti-virus packages as viruses to keep someone from installing something. So, if you have commando loaded then most likely you do NOT own the computer and are an employee or are renting it. Commando is ONLY sold to corporations and leasing company's and must be removed once they no longer own it.
If you own the computer, then you need to take it back to where you purchased it and ask to have it removed. They are required to remove it or they are subject to a $250,000.00USD fine for every violation. If you do NOT own it then be happy you have the protection because Commando keeps you safe.
Commando is based entirely around security and antivirus packages. So, if you are leasing/renting or giving computers to employees, you install a security package and Antivirus software package. Let's say it's Norton. Now you install Commando and it locks you into Norton. If you try to install anything else, you will get the Commando popup message saying you are installing malware. The owner of the computer (rental company etc) can configure it anyway they like and most install Microsoft Security Essentials and then lock in Commando. But, they can simply change the setting to Norton, AVG, or whatever you like. They also might block things like Limewire too because of all the service calls they get with renters downloading a virus via P2P etc.
If you're an employee, then your employer doesn't want you installing something else. If you are a Rent to Own customer then your rental company has already purchased and installed anti-virus software for you. If you are a repair shop trying to remove it then you probably will get hit with a law suit.
Rental company's love the product because they are responsible for ALL repairs while you are renting. Therefore, they block other anti-virus packages with Commando to keep their service/repair costs down from everyone installing all the anti-virus packages that claim to protect you. However, if you want to install Norton just take your computer back to the rental store and ask them to allow Norton etc or to install it for you. You can ask to have it removed, but they will often make you pay for repairs or even make you pay more. Bottom-line they just want to make sure you have anti-virus protection and it's not a trial version that expires.
I've worked with Commando, at the rental company I work for, fo over two years and it's a great package that keeps you safe. I manage hundreds of laptops in the field for our company and it has cut our service cost in half. Like I said, the software is ONLY sold to company's so if you have commando then one of the following has to be true:
1. You are using a computer owned by a company you work for.
2 -Or- You are renting/leasing a computer and haven't paid it off.
3.-Or- You are in possession of stolen property or are a repair shop and the person that gave it to you does NOT own it.
The reason you don't find anything on it when you search is because there is a $250,000.00 USD fine if you use Commando on a computer you don't own or don't remove it once the renter goes to ownership. The makers of Commando offer a reward if you turn someone in and it leads to an arrest/prosecution. Also the company offers a reward for anyone turning someone in that posts how to remove it OR ANY REPAIR shop that removes it. Anyone that writes anything that tries to remove it and does so is most likely committing a crime or helping someone commit a crime according to what I've been told. Their legal department goes after repairs shop businesses with a vengeance (I guess that's because it is a commercial business application and they have to guarantee the product/security). They closed a repair shop here when the local 'geek' thought he'd offer a service to remove it from computers the local rental store was installing it on. If you are a repair shop then the person that gave you the computer doesn't own it and that's a legal 'hot potato'. They seem to be able to have these shops charged under the federal statue, at least that's what happened here. The FBI came in and shut the repair shop down. The local paper said they were charged with access and destroy/helping destroy data committing a crime, and were a co-conspirator. They also sued one of the major anti-virus vendors, under the same argument, and won 150 million but settled out of court (I guess this is why no scanners find it anymore). They claim that anyone trying to make or help remove the program is destroying data on a company computer and is committing a crime which is a federal offense (at least here in the States). Anyway, it's all based on ownership. If it is installed and you are trying to defeat it then you don't own the computer, even if you are renting it you don't own it (read your rental contract).
I don't know whatever happened here to the local repair shop (they closed and never opened back up) other than what the paper said when the story first broke. I do know the local 'geek' here was advertising they removed unwanted software etc. I guess they never checked who owned the computer. If you are a repair shop, then you better turn them away and tell them to take it back to where they bought if for removal, the last thing you need is the FBI pounding down on your door and I certainly wouldn't be posting anything about how to remove it (or at least anything that could ever be traced back to me). Again, they seem to have deep pockets, at least deeper than mine and I wouldn't want to be spending money on attorney's trying to justify why I removed software from a computer for someone that was trying to steal it or at least didn't own it.