Problem my samsung b7620

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Hello,

i have a samsung b7620 giorgio armmani , and this morning i see that the My Storage 8gb internal dont result in menu phone. i thing that is an viruse that hide this i have some foto,video but in list of phone is no more the folder My Storage. i chek in the memory seting but there result is 0.00mb in My Storage. please can you help me. thanx.

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Dear Parid,

Please have it restored to factory settings in order to get the problem fixed.

Thanks in advance.