Extra charge for system already paid for.Closed

Question

Hello, I asked you for a new licience key so that I could  reinstall my avast pro WHICH I HAVE ALREADY PAID FOR AND HAVE SEVERAL MONTHS TO GO BEFORE IT EXPIRES but I lost everything from my computer when it had to be emptied prior to reinstallation. You have sent me a new key number but tell me that  I HAVE BEEN CHARGED AGAIN ( £29.28).
Naturally I would like this money put back!  
KEN FRANKLAND.



Configuration: Windows Vista / Firefox 3.6.8

jaunglia · Answer

Hi there,

You should contact them informing that you were charged twice for the serial of your product.

Thanks

Extra charge for system already paid for.

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