Software delete

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Hello,

i am trying to download antivirus program and it tells me I need to delete a software program. It tells me the number but when I go to add and remove in control panel I do not have any numbers to refer to so how do I know what to delete?

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Dear Lissa,

Please indicate clearly which application is required to be deleted and which specific anti virus application you are trying to install for it could be a trojan too.

Thank you.
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