My computer does not recognize my Creative mp3

kim - Updated on Dec 22, 2018 at 08:23 AM
 Laz - Dec 20, 2018 at 10:46 PM
I have a Creative zen v plus 2mg mp3 player. It recentaly had a problem where it would not do anything,even when I reset it. I fixed it by taking the battery out and then putting it back in. To do this I had to take it apart. Now when I plugged it in to my computer the computer will not reconize it. I have tried over ten diffrent usb cabels and none of them will work. The usb cabels are fine because they work with other things. I cannot but music on it or charge it. It works expect for this so whats the problem. Is it my usb jack on the mp3 player or what ? Did my taking it apart mess it up? Please help me. I � my mp3 players so i'm very unhappy when it doesn't work :( :( :(
System Configuration: Windows XP
Internet Explorer 7.0

9 replies

I had an issue with a creative zen. try the following:
  • Go to Control-panel->device manager. Click on 'portable devices' and the zen should be listed.
  • It may well have a warning sign on.
  • Right click and click 'Update driver software'.
  • Click 'Browse my computer for driver software'.
  • Then click 'Let me pick from a list of device drivers on my computer.
  • There should be an option of 'mtp device'
  • Click that and then click 'next'.

That should reinstall the driver and your pc then pick up the zen device again.
I did not post the question but I encountered the same problem. Looking for help, I found your answer and it did help. Thank you very much, Bazaa.
hey I seen your post but when I go to control panel , there isnt a device manager option so is there another way or im outa luck?
dante123 > h3player15
Oct 9, 2009 at 05:45 AM
Go into Control panel, then click System (make sure you're on classic view) Then click the hardware tab, then finally onto Device Manager. The creative ZEN should appear on this list if pugged in.
i love you thx
Thanks very much, your suggestion worked great, I've been fighting with my computer/player for weeks.