My computer does not recognize my Creative mp3 Solved/Closed

Question

Hello,
I have a Creative zen v plus 2mg mp3 player. It recentaly had a problem where it would not do anything,even when I reset it. I fixed it by taking the battery out and then putting it back in. To do this I had to take it apart. Now when I plugged it in to my computer the computer will not reconize it. I have tried over ten diffrent usb cabels and none of them will work. The usb cabels are fine because they work with other things. I cannot but music on it or charge it. It works expect for this so whats the problem. Is it my usb jack on the mp3 player or what ? Did my taking it apart mess it up? Please help me. I Ã¢ï¿½Â¥ my mp3 players so i'm very unhappy when it doesn't work :( :( :(System Configuration: Windows XP
Internet Explorer 7.0

Bazza · Accepted Answer

I had an issue with a creative zen. try the following:

 Go to Control-panel->device manager. Click on 'portable devices' and the zen should be listed. 
It may well have a warning sign on. 
Right click and click 'Update driver software'. 
Click 'Browse my computer for driver software'. 
Then click 'Let me pick from a list of device drivers on my computer. 
There should be an option of 'mtp device' 
Click that and then click 'next'. 

That should reinstall the driver and your pc then pick up the zen device again.

lifekcus · Answer

hi
i think you have wrongly connected your battery
if not so, then it might be that the setup has been lost.
Go to web site and download the latest updates and firmware

harald · Answer

Thanks, it worked, you saved me a lot of trouble, thanks again!

insan · Answer

Manually selecting the mtp device as driver did the trick when my girlfriend's computer all of a sudden didn't recognize her Creative Zen mp3 player. You just helped me save her day, so thank you very much! ;-)

andi · Answer

Hello,

when I click on mtp device and update it, it says something like the system can not be started(code10)

what should I do?

Abhi · Answer

Hey Bazza thx for your suggestion. It worked for me and whats more this was the first site I searched through to get my problem resolved and bingo I got the answer. Thanks again.

Cheer,
ABS

jjeisse · Answer

Hey Bazza 

   I'm having the same problem as  Kim and i've tried your suggestion but when I tried to reinstall the driver , it says access denied. And now I don't know what to do??
I'm using windows vista.

hanna · Answer

OMG Bazza!!! thank u so much my zen works now woooooo!!

Marly · Answer

you are the best, I always say, google knows all (if you know how to look and it's computer related) but without smart people who post their solution online google would be very dumb. Thanks for posting this!

i'm off to adding new sounds to my little jukebox!

My computer does not recognize my Creative mp3

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