Black screen appears

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Rocioangeljavier - 6 Oct 2010 à 21:42
 dirby - 29 Oct 2010 à 03:12
Hello, it was frozen so I shut it down and started with the on button. I can log in, but that is it. Says Welcome, but the screen turn black. I can hear the fan and see the cursor. Stay like that forever, but nothing else.please. Any help will be apreciate.


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2 responses

jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
7 Oct 2010 à 01:41
Hello,

Try this 1.

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) If you are using Windows Vista or Windows 7 then

Click on Start --> In search box, type regedt32 and press Enter.

If you are using Windows XP, then

Click on Start --> Run --> Type regedt32 and click on OK.

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Good Luck.
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