My dell laptop screen is going black

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Daniel - Nov 22, 2010 at 01:12 PM
bionik
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- Dec 31, 2010 at 04:30 AM
Hello,




Everytime i turn on my dell laptop the load screen comes up but when it is done loading it goes straight to a black screen with a underscore_ popping up on the top left hand corner.Please Help!

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bionik
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Thursday August 19, 2010
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August 3, 2016

Dec 31, 2010 at 04:30 AM
Greatings,


1) Restart your PC

2) Logon and wait for the black screen to appear

3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)

4) Press the CTRL, ALT and DEL keys simultaneously

5) When prompted, Click Start Task Manager

6) In Task Manager Click on the Application Tab

7) Next Click New Task

8) Now enter the command:

"C:\Program Files\Internet Explorer\iexplore.exe" "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX"

Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.

9) Click OK and your browser should start up and begin the download process

10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.

11) Now restart your PC.

Regards!
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