Help me fix Blue screen of death!

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Justin - Nov 22, 2010 at 06:25 PM
xpcman
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- Nov 22, 2010 at 06:30 PM
Hello, I have my aunts old dell. She recently has ran into the BSOD and she has no original disks to restore the computer. is there a way to restore it without the installation disks?



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xpcman
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Nov 22, 2010 at 06:30 PM
It depends on how old the Dell is. If it has a hidden partition with restore data then you can do this. Otherwise you will need to buy the correct restore CD's from Dell.

Use PC Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer--including data files--are permanently
deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
IF YOU DO NOT PRESS <CTRL><F11> IN TIME, LET THE COMPUTER FINISH STARTING, AND THEN RESTART THE COMPUTER AGAIN.
This can be tricky to catch at the right time
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6-10 minutes to complete.
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.

Go to Microsoft Updates as you now will be WAY out of date.

Good Luck
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