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1 response
Anonymous User
Dec 26, 2010 at 07:43 AM
Dec 26, 2010 at 07:43 AM
Greatings,
Step 1: If you have installed any CD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".
Step 2: Modify the Registry:
===================
1. Click "Start" Pearl, type in "regedit" (without quotation marks) in Search box and press Enter.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Highlight this key, on the right pane, and then check if the "Upperfilters" and "Lowerfilters" values are present. If so, please right click on the values and select "Delete" to remove them.
Step 3: Remove the CDROM driver:
=======================
1. Click "Start" Pearl, type in "devmgmt.msc" in Search box and press "Enter".
2. Expand "DVD/CDROM Drives".
3. Right click your CDROM Drive, and click "Uninstall".
Then, please restart your computer. Does the CDROM work properly now?
Related Information
===========
For more information, please refer to the following article from Microsoft Knowledge Base:
https://support.microsoft.com/en-us
Regards!
Step 1: If you have installed any CD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".
Step 2: Modify the Registry:
===================
1. Click "Start" Pearl, type in "regedit" (without quotation marks) in Search box and press Enter.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Highlight this key, on the right pane, and then check if the "Upperfilters" and "Lowerfilters" values are present. If so, please right click on the values and select "Delete" to remove them.
Step 3: Remove the CDROM driver:
=======================
1. Click "Start" Pearl, type in "devmgmt.msc" in Search box and press "Enter".
2. Expand "DVD/CDROM Drives".
3. Right click your CDROM Drive, and click "Uninstall".
Then, please restart your computer. Does the CDROM work properly now?
Related Information
===========
For more information, please refer to the following article from Microsoft Knowledge Base:
https://support.microsoft.com/en-us
Regards!
