Not able to install MS Office 2010

Closed
Report
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
-
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
-
Hello,




previously I had a MS office 2010 mondo(technical preview) installed in my computer. it has reached expiry, now when I am trying to remove it , it could'nt be uninstalled.system is asking to insert the source disk or something like that.but when I am trying to install the new version i.e. the MS office 2010 only(full) of it, its not even allowing me to do that.getting some error messages like, "first remove the previous version of this software which exists" what to do???? pleaswe help...

25 replies

Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Greetings Sourav,

As a first step, download and run this free (yes free) uninstaller and install your new version.

http://ccm.net/download/download-9468-revo-uninstaller-portable

Good luck
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
okay i'm trying.and thanks Ambucias...happy new year yo you...
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
You are welcome and let me know

Live long and prosperous!
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
i tried,but its not working, it says "this product installation has been corrupted. RUN setup again from the CD, DVD other original installation source"....:(((
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Hello Sourav,

I believe we have some work in front of us because we will have to do manual operations, lots of them. Are you daring and ready to live dangerously?
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Well... are you ready or not?
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
Ready for what???
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Ready for this:

1. Open Explorer and in the left pane

2. Go to Application Data

3. Locate office folder and delete it.

4. Scroll down to program file

5. Locate Office folder and delete it.

6. Download, install and run this free (yes, totally free!) scan the registry and delete the items found. (no worry a backup will be created)

https://ccm.net/download/download-13339-eusing-free-registry-cleaner

7. Try to install your new Office software.

If it won't install it will mean that we will have to do more surgery to remove the previous version and the one that may have partially installed.

Good luck
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
Where is the explorer located?
Well I manage to find a folder named "Application Data" which is located in C:/Windows/system32/config/system profile. and inside this folder there is a folder called "Microsoft". but no "Office" is located here...
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
One more thing to tell you.I went to the program files and have deleted all the stuffs that were located in "microsoft office" folder in C:/Program files.But still 2 files are not getting deleted. They are named as GROOVEEX.DLL and MSOHEVI.DLL. Error message getting :

"Cannot delete "file name". Access denied
Make sure the disk is not full or write-protected and that the file is not currently in use."
What to do next?
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
No, no

Don't touch these files. Please do not delete anything from system32, that would be a killer. I hope you didn't!

To access explorer you must click right on start and left on Explorer. A window with two panes will open.

The application data I am referring to is situation in the left pane, under document and settings/all users/microsoft/office.

If you are not sure about my explanation or have any doubt, stop and ask. Do not risk damaging your system. This is delicate surgery we are doing here.

Let me know
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
No
I havent deleted anything in the folder system32.be rest assured about it.but now I tell you how it looks like...
i make right click on "start" then I get an option "explore" but its not "explorer".Then as I click on the option "explore" a window with two pane appears.At the left of it I go to "document and settings/all users/microsoft".But after I click on "microsoft" I get folders(2 folders) under it ,named "OfficeSoftwareProtectionPlatform" and "OfficeSoftwareProtectionPlatform_test" So is this what you were talking about? Or I am moving in the wrong path???
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Not reallym here it is by number:

Part one

1. Right click on start
2. Lest click on Explorer and a window with 2 panes will open
3. In the left pane, click on documents and settings
4. In the right pane, click twice on all users
5. In the right pane click to open application data folder
6. In the right pane, click to open microsoft folder
7. In the right pane, locate office folder and delete it.

Part two

1. In the left pane, scroll down to program files
2. Click on program files
3. In the right pane, locate the folder Microsoft office and delete it.

Part three

1. Run Eusing free registry cleaner and delete all the items found. There may be more than a 100.

Part four

1. Report to me when completed

Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
after "microsoft" folder there is nothing called "office". 2 folders are only there which are named "OfficeSoftwareProtectionPlatform" "OfficeSoftwareProtectionPlatform_Test"...i told you.So shall these two folders be deleted? or what?
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Yes please delete
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
deleted...then?
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Did you delete abolutely everything listed above and ran the registry cleaner?
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
no.
in case of program files when I have deleted all the items that were present in the microsoft office folder.but two files still could not be deleted . they are named as
GROOVEEX.DLL and MSOHEVI.DLL. these are located at C:\Program Files\Microsoft Office\Office14.
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Okay no problem we will get to them later

Run Eusing Free
https://ccm.net/download/download-13339-eusing-free-registry-cleaner

We can't claim to be perfect for we were made by others
On ne peut prétendre d'être parfait puisqu'on a été fait par d'autres
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
okay, I have the software, shall I repair the registry issues now?
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
Please Sourav

I wish you would make an effort on the communications issue. I did not ask you if you had the software. Just install Eusing free and run it, delete all the items that it finds and let me know when you are done.
Posts
38
Registration date
Friday November 13, 2009
Status
Member
Last seen
November 2, 2013
3
Thats what I said, I have the software that meant I installed the software in my computer, though forgot to mention that I ran it and installed it. so there were options like "scan registry issue" , "repair registry issue" amd so on... first I scanned the registry issues then as it displayed number of issues I clicked on "repair registry issue". Was the procedure right? or has it any mistake?
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,264
No perfect.

Now for the most delicat surgery:

PART ONE

1. Click on start

2. Click on run

3. In the field type regedit4. Click okay and your registry editor will open
In case of a mistake, you must first backup your registry

4. Click on the file tab (first one left corner)


5. Click on Export and a window will open

6. Ensure that "all" is checked off

7. Name the backup "before removing office"

8. Ensure the backup will be saved in My documents (see window above)

9. Click on Save

PART TWO

1. In the registry type ctrl+F
2. In the field, type office and ensure there is no typing error
3. Click on next

A search will be launched and as soon as an item is found it will stop and the item will be highlighted.

4. As soon as it stop, press on del on your keyboard and confirm the deletion on the screen

5. Press F3 to continue the search and again it will stop and again you press en del, continue this till no more items are found or that it says that it's impossible to delete the item.

6. Close the registry editor

PART THREE

1. Restart you machine

2. Install you brand spanking new office software.