Dell Laptop does not boot up

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Hello,



<config>Windows XP
My Dell inspiron 6400 laptop fell on the floor and since then when I boot up now, i get the standard big Windows page for a few second and then only a back screen with a flashing white line on the top left corner.
If i am fast enough I can get to the booting menu by pressing the F12 key.
With the F12 menu available I have run some tests and everything seems to be fine from what I am reading. But the only thing I get is still a black screen with the white line flashing...
I do not not what to do and I really badly need this laptop to work
Please help

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Posts
4233
Registration date
Thursday August 19, 2010
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Moderator
Last seen
August 3, 2016

Hello Foxboy,

Follow these instructions:

1) Restart your PC

2) Logon and wait for the black screen to appear

3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)

4) Press the CTRL, ALT and DEL keys simultaneously

5) When prompted, Click Start Task Manager

6) In Task Manager Click on the Application Tab

7) Next Click New Task

8) Now enter the command:


"C:\Program Files\Internet Explorer\iexplore.exe" "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX"


Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.


9) Click OK and your browser should start up and begin the download process

10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.

11) Now restart your PC and the black screen problem will hopefully be gone.

Good Luck!