External hard dish not detecting

Closed
vinoth - Jan 14, 2011 at 09:34 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jan 17, 2011 at 02:53 PM
Hello,

Im using 250 GB seagate Free agent go External HDD.

The device is detected(seeing USB symbol in the right hand side corner) but the device is not listed in Windows.

Pls advise how to retrieve data from that device


Thanks in advance
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5 responses

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 14, 2011 at 11:14 AM
Hello,

Try this 1

Follow the instructions step by step and check if your able to see your external

drive in "My Computer"

1) First try connecting to different ports.

2) Click on Start --> Run --> Type devmgmt.msc and press Enter.

"Device Manager" will be opened. If you notice any yellow mark then

right-click on it --> Select "Update" and follow the instructions.

3) May be OS failed to assign a drive letter to your external drive. Try assigning

the drive letter to your external drive. Follow the below instructions

Click on Start --> Run ---> type diskmgmt.msc and click on OK.

[ Check if you can open your external drive by right-clicking on it --> Select the

option "Explore" --> Backup your important data ]

In Disk Management, if you notice your external drive without any drive letter

then

Right-click on your External Drive --> Select "Change Drive Letter and Paths..." -->

Click on "Add" button ---> Select your drive letter and click on OK.

4) If the problem still exist then

Click on Start --> Run --> Type regedt32 and click on OK.

First backup your registry by going to "File --> Export".

At the left side navigate to this location

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

If you see any upperfilter or lowerfilters at the right side delete it.

Good Luck
0
Hi jack4rall

Thanks for your valuable input.

I tried all the instructions as per procedure but unsuccessful, now Im hearing some crackling noises in the drive now.

Pls advise me is there any software available to retrieve my data.

Awaiting for your reply
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 15, 2011 at 02:12 AM
Hello,
Does the external drive appears in the disk management ?
Good Luck
0
Hi jack

No, its not appearing in the disk management.
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 16, 2011 at 06:19 AM
Hello,
Try this 1
Open the command prompt and type the below commands
set devmgr_show_nonpresent_devices=1 --> Press Enter
cd\ ---> Press Enter
cd windows\system32 --> Press Enter
start devmgmt.msc --> Press Enter
"Device Manager" window will be opened.
Now in the device manager, click on "View" --> Select "Show hidden devices"
Now expand all the nodes by clicking on "+" symbol. If you find any greyed
entries --> Right click on it --> Select "Uninstall".
Restart your PC and connect your external drive.
Good Luck
0
Hi bro

Thanks for ur reply,

I tried the same , but unsuccessful. I don't know what would the next step for this, if u give ur mail id, i will send some snapshots, so that u can identify the problem.

Really appreciate ur effort for this.

Thanks.
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 17, 2011 at 04:59 AM
Hello,
Use winrar or winzip to zip all those files and then upload it in the given below link
https://authentification.site
After uploading, a download url will be given. Copy that link and paste it here.
Good Luck
0

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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 17, 2011 at 02:53 PM
Hello,
Try this 1
Go to your device manager --> Right-click on your external drive --> update --> follow the instructions.
If the problem still exist then disconnect your external drive.
Click on Start --> Run --> Type services.msc and press Enter. At the right-side look for the
services related to the Seagate. Double-click on that service --> Set startup type as "Automatic" from the drop-down menu --> Click on "Start", if the service is not started.
Now try connecting your external drive.
If the problem still exists then remove the seagate manager application and reinstall it.
Also check if its able to detect your external hard drive without seagate manager application installed.
Good Luck
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