Mouse and Keyboard won't respond

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James - Jan 18, 2011 at 04:45 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 20, 2011 at 04:38 AM
Hello,
I had a question about my mouse and keyboard. One day I restarted my computer and all of a sudden, my usb ports stopped responding. It would help me a lot if people had any suggestions on how to fix my computer. I've already tried a number of solution with no luck. I've tried removing the power cord for 30 seconds, tried using a ps/2 port, tried going into safe mode but once it starts up the keyboard and mouse stop working. I'm able to use the keyboard up until it says "starting up". I've also noticed that it shows me my sound is off and lan is off too. all your help is appreciated!
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2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Jan 18, 2011 at 05:02 AM
Hello James,

If I were you, I would first attempt to rule out the possibility of a USB virus.

If you wish, I can send you a diagnostic tool. Let me know.

Good luck
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yes i would like to have the diagnostic tool. thanks in advance
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Jan 20, 2011 at 04:38 AM
Hello James,

To help you, I must make a diagnostic and to do so, I require a log.

Open this link and download ZHPDiag :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html


Register the file on your Desktop.

Double click on ZHPDiag.exe and follow the instructions.

the tool created two icons ZHPDiag and ZHPFix (we will use ZHPFix at the next step).

Double click on the short cut ZHPDiag on your Destktop.

Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

Close ZHPDiag.


To transmit the report, click on this link :

https://authentification.site

Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

Select the file ZHPDiag.txt.

Click on "upload »

Copy the url and post it here

Catch you and the viruses later if any.
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