No screen. Moving cursor. NOT BLINKING CURSOR Closed

Question

Hello, 

Ok so my HP Pavilion laptop is fine...but theres no desktop. Its completely black. The mouse works (not blinking...moving) and the startup and login page work. Im on the internet because I went to the task uploader at the login page and I clicked a support link that led me to the internet. What is it? Is it a locked screen? Please help me because I have a research paper due on Monday and I need Appleworks for it...Thank you 
Configuration: Windows Vista / Internet Explorer 8.0

jack4rall · Answer

Hello,

Try this 1

Hold the Ctrl & Shift keys and press the "Esc" key. "Task Manager" will be opened

Click on "File" --> New Task --> Type explorer.exe and press Enter.

Later download the Malwarebytes' Anti-Malware from the below link

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it --> Perform "Full Scan"

Note : Default selected option is "Quick Scan".

Good Luck.

No screen. Moving cursor. NOT BLINKING CURSOR

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