No screen. Moving cursor. NOT BLINKING CURSOR

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Mia K - Jan 29, 2011 at 11:48 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jan 29, 2011 at 12:48 PM
Hello,

Ok so my HP Pavilion laptop is fine...but theres no desktop. Its completely black. The mouse works (not blinking...moving) and the startup and login page work. Im on the internet because I went to the task uploader at the login page and I clicked a support link that led me to the internet. What is it? Is it a locked screen? Please help me because I have a research paper due on Monday and I need Appleworks for it...Thank you
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 29, 2011 at 12:48 PM
Hello,

Try this 1

Hold the Ctrl & Shift keys and press the "Esc" key. "Task Manager" will be opened

Click on "File" --> New Task --> Type explorer.exe and press Enter.

Later download the Malwarebytes' Anti-Malware from the below link

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it --> Perform "Full Scan"

Note : Default selected option is "Quick Scan".

Good Luck.
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