Black screen just appearing with the cursor

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Indu - Mar 30, 2011 at 12:54 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Mar 30, 2011 at 03:14 AM
Hello sir /mam,
Im running windows 7 and its toshiba laptop it was just perfectly fine until i used yesterday night and every time i shuts down but now i just power on and comes the password when i enter the password it goes to welcome loading and later just turn black with a cursor like an arrow i waited for a long time but the same thing when i touch the touch pad then the cursor moves but no display or anything.It happened the same thing even if i did re power on again after 5 mins please help me i dont have an insurance and its warranty is also expired please help me out.
Thanks -Indu


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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Mar 30, 2011 at 03:14 AM
Hello,

Try this 1.

1) When you switch ON your laptop, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> In search box, type regedt32 and press Enter.

"Registry Editor" will be opened.

First backup your registry by going to "File --> Export"

Now navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Good Luck.
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