RE-boot Loop Closed

Question

Hello,
I am running Windows XP Service Pack 3.  All of a sudden now when I do a normal Shut Down it goes through the shut-down routine (logging out; saving settings; windows is shutting down) then instead of shutting down it re-boots and starts again.  When you try to shut down again it does the same thing, time after time.  The only way to get it to turn off is to hold the button in on the processer.  What can I do to resolve this problem?  Thanks.

xpcman · Answer

You first need to turn off the "auto reboot after failure" option of Windows - 

To change the recovery settings to disable automatic rebooting:

1.Right-click My Computer, and then click Properties.
2.Click the Advanced tab.
3.Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.
4.Clear the Automatically restart check box, and click OK the necessary number of times.
5.Restart your computer for the settings to take effect. 

Then you go to Control Panel - Admin tools - Event viewer then open "System error records"  - you might be able to identify your problem from this list.  You should find an error that happens when closing one of the system services or background tasks.

I have used a registry cleaner like CCleaner (download it it's FREE) in the past to clear this problem.

FCawthon · Answer

I tried everything you said, including the registry cleaner, and the problem remains the same.  The Event Log shows a "Service Control Error" and a "DCOM Error", whatever those are.  Any other suggestions?  Thanks

RE-boot Loop

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