Black Screen with cursor help please!!

Closed
budde - Apr 17, 2011 at 07:49 AM
 Anonymous User - Apr 17, 2011 at 08:14 AM
Hello,

I have an Acer computer running Windows Vista and I just uninstalled Mcafee fully and installed Avast Anti-virus now everytime I restart or start the computer, after the load screen with the windows icon, it goes black and then the cursor comes up and works. I tried Ctrl, Alt, Delete and that didnt work.. I also booted the computer in safe mode. It starts up and loads in safe mode, then I uninstall Avast and when I restart the computer, it works everytime. Please help!!

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1 response

Anonymous User
Apr 17, 2011 at 08:14 AM
Greetings,

Try this:

1) When you switch on your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> Run --> Type regedt32 and press Enter.

[ If you are using Windows Vista or 7 then click on Start --> In search box, type

regedt32 and press Enter.]

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Regards!
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