Cant get start up window to come up

Solved/Closed
leonard - 19 Apr 2011 à 00:21
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 20 Apr 2011 à 04:28
Hello,
my laptop wont start .i just get a blue screen on start up.windows wont come up .can some one help please .windows home basic hp presario c700.
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2 responses

Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
19 Apr 2011 à 05:24
In order to tell you what is wrong, I need to know the 10 caracter code beginning with 0x which you can read on the blue screen.

Regards
system error code= c000021a
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
20 Apr 2011 à 04:28
Leonard,

The code you have given indicates a hardware failure which in most cases is related to a burnout capacitor on the motherboard, probably the sound card.

Only a live in the flesh technician can help you at this stage.

Sorry