Cant get start up window to come up

Solved/Closed
leonard - Apr 19, 2011 at 12:21 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 20, 2011 at 04:28 AM
Hello,
my laptop wont start .i just get a blue screen on start up.windows wont come up .can some one help please .windows home basic hp presario c700.
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2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Apr 19, 2011 at 05:24 AM
In order to tell you what is wrong, I need to know the 10 caracter code beginning with 0x which you can read on the blue screen.

Regards
0
system error code= c000021a
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Apr 20, 2011 at 04:28 AM
Leonard,

The code you have given indicates a hardware failure which in most cases is related to a burnout capacitor on the motherboard, probably the sound card.

Only a live in the flesh technician can help you at this stage.

Sorry
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