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CD/DVD Drive disappear

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Tjolutobi - Apr 22, 2011 at 02:30 PM
 Anonymous User - Apr 22, 2011 at 05:38 PM
Hello,
please, I have a problem viewing my cd/dvd drive without any format and I use toshiba window 7. I was able to use the drive some days ago but it just disappear. I desperately need a help.
thanks


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5 responses

Answer 1 / 5
Anonymous User
Apr 22, 2011 at 02:45 PM
Hello,

Try this 1

Click on Start --> Run --> type regedt32 and press "Enter"

Registry editor will be opened.

Backup your registry by going to File --> Export and save the file with any name.

Now on the left side, navigate to the location

HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> Control

----> Class ---> Click on {4D36E965-E325-11CE-BFC1-08002BE10318}

At right side delete these files if u find it

upper filters,lower filters,upper filters.bak,lower filters.bak and then restart your

PC.

Good Luck.
0
Answer 2 / 5
Tjolutobi
Apr 22, 2011 at 03:23 PM
thanks for the quick response but I can see the file.
upper filters,lower filters,upper filters.bak,lower filters.bak...
to be deleted. I will be grateful for any further help
Thanks
0
Answer 3 / 5
Anonymous User
Apr 22, 2011 at 03:37 PM
Go to Microsoft official website and try to fix the issue there:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
0
Answer 4 / 5
Tjolutobi
Apr 22, 2011 at 03:38 PM
thanks for the quick response but I can see the file.
upper filters,lower filters,upper filters.bak,lower filters.bak... to be deleted.
all I can see there include: Default, class, classdesc, enumproppages, iconpath, installer32, noinstaltclass, silentinstall
I will be grateful for any further help
many Thanks
0
Anonymous User
Apr 22, 2011 at 03:52 PM
Did you try to fix the issue from the link i gave you above?
0
Tjolutobi
Apr 22, 2011 at 04:04 PM
yest I did but after all the problem was detected but not fixed. is there any thing I have to do. infact am looking at the registry files now.....i dont know what to delete.
0
Anonymous User
Apr 22, 2011 at 04:06 PM
did you find upper filters,lower filters,upper filters.bak,lower filters.bak?
0

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Answer 5 / 5
Tjolutobi
Apr 22, 2011 at 04:23 PM
not at all, these are what I find:

Default REG_SZ - DVD/CD-ROM drives

class REG_SZ - CDROM

classdes REG_SZ -@%SystemRoot%\System32\StorProp.dll,-17001

enumproppages REG_SZ- storprop.dll,DvdPropPageProvider

iconpath REG_MULTI_SZ- %SystemRoot%\System32\imageres.dll,-30

installer32 REG_SZ- storprop.dll,DvdClassInstaller

noinstaltclass REG_SZ - 1

silentinstall REG_SZ - 1

I will be gratefull for any further help.
thanks.
0
Anonymous User
Apr 22, 2011 at 04:30 PM
Have your tried going into Settings from the Start menu, select Control Panel, then select Add Harware. Follow the directions and see if you can force recognition.
0
Tjolutobi
Apr 22, 2011 at 05:17 PM
the computer keep searching for new device and I couldn't force any recognition. I have also tried to restore the system to default settings, deleted the programme I install of recent but yet to no avail.
I will still appreciate further assistance.
many thanks.
0
Anonymous User
Apr 22, 2011 at 05:38 PM
I'll advice you to return to Toshiba official website and download chipset driver. Sometimes you need to install the chipset driver first before all the devices works properly.
0

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