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CD/DVD Drive disappear

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Tjolutobi - Apr 22, 2011 at 02:30 PM
 Anonymous User - Apr 22, 2011 at 05:38 PM
Hello,
please, I have a problem viewing my cd/dvd drive without any format and I use toshiba window 7. I was able to use the drive some days ago but it just disappear. I desperately need a help.
thanks


Related:

5 responses

Answer 1 / 5
Anonymous User
Apr 22, 2011 at 02:45 PM
Hello,

Try this 1

Click on Start --> Run --> type regedt32 and press "Enter"

Registry editor will be opened.

Backup your registry by going to File --> Export and save the file with any name.

Now on the left side, navigate to the location

HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> Control

----> Class ---> Click on {4D36E965-E325-11CE-BFC1-08002BE10318}

At right side delete these files if u find it

upper filters,lower filters,upper filters.bak,lower filters.bak and then restart your

PC.

Good Luck.
Answer 2 / 5
Tjolutobi
Apr 22, 2011 at 03:23 PM
thanks for the quick response but I can see the file.
upper filters,lower filters,upper filters.bak,lower filters.bak...
to be deleted. I will be grateful for any further help
Thanks
Answer 3 / 5
Anonymous User
Apr 22, 2011 at 03:37 PM
Go to Microsoft official website and try to fix the issue there:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
Answer 4 / 5
Tjolutobi
Apr 22, 2011 at 03:38 PM
thanks for the quick response but I can see the file.
upper filters,lower filters,upper filters.bak,lower filters.bak... to be deleted.
all I can see there include: Default, class, classdesc, enumproppages, iconpath, installer32, noinstaltclass, silentinstall
I will be grateful for any further help
many Thanks
Anonymous User
Apr 22, 2011 at 03:52 PM
Did you try to fix the issue from the link i gave you above?
Tjolutobi
Apr 22, 2011 at 04:04 PM
yest I did but after all the problem was detected but not fixed. is there any thing I have to do. infact am looking at the registry files now.....i dont know what to delete.
Anonymous User
Apr 22, 2011 at 04:06 PM
did you find upper filters,lower filters,upper filters.bak,lower filters.bak?
Answer 5 / 5
Tjolutobi
Apr 22, 2011 at 04:23 PM
not at all, these are what I find:

Default REG_SZ - DVD/CD-ROM drives

class REG_SZ - CDROM

classdes REG_SZ -@%SystemRoot%\System32\StorProp.dll,-17001

enumproppages REG_SZ- storprop.dll,DvdPropPageProvider

iconpath REG_MULTI_SZ- %SystemRoot%\System32\imageres.dll,-30

installer32 REG_SZ- storprop.dll,DvdClassInstaller

noinstaltclass REG_SZ - 1

silentinstall REG_SZ - 1

I will be gratefull for any further help.
thanks.
Anonymous User
Apr 22, 2011 at 04:30 PM
Have your tried going into Settings from the Start menu, select Control Panel, then select Add Harware. Follow the directions and see if you can force recognition.
Tjolutobi
Apr 22, 2011 at 05:17 PM
the computer keep searching for new device and I couldn't force any recognition. I have also tried to restore the system to default settings, deleted the programme I install of recent but yet to no avail.
I will still appreciate further assistance.
many thanks.
Anonymous User
Apr 22, 2011 at 05:38 PM
I'll advice you to return to Toshiba official website and download chipset driver. Sometimes you need to install the chipset driver first before all the devices works properly.

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