I cannot view my CD-ROM/ DVD DRIVE [Solved/Closed]

- - Latest reply:  32 - Dec 18, 2012 at 10:01 AM
Hello friends,

I have got a pronblem in my computer. I have recently formatted my computer and after installing windows xp this time . I cannot view my CD-ROM/DVD drive.

Can you please tell me how can I view it or reinstall i?

Looking forward for your kind support.

Rajesh Chaudhary
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10 replies

Best answer
Registration date
Tuesday September 30, 2008
Last seen
February 3, 2009
Thank you
First......restart computer....go to start...control panel....system.....device manager....under dvd/cd drives open + and look 4 yellow caution triangle icon...right click and delete...close window....go to start....run....type in "regedit" ok..go to HKEY_LOCAL_MACHINE...open + on SYSTEM open + on CURRENTCONTROLSET open + on CONTROL open + on CLASS open + LOOK 4 {4D36E965-E325-11CE-BFC1-08002BE,etc.} and click on it........to screen on right look for "lower filters" hi-lite....go to top left and on edit right click and delete! Do same 4 "Upper filters"..........close window and restart computer.............without touching any buttons on keyboard....except to login......you should see driver being installed once again for your dvd/cd drive.........GOOD LUCK!!!!!!!!!!!!!!!!!!!

Thank you, rubrami281 106

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this was a great help to me. thank you very muc rubrami
i have same problem, I did everything you suggested, two filters were not installed after the restart, I had exported these registry entries so I was able to restore these 2 filters but optical drive my hp9823 cl is still missing- PLEASE HELP
awesome tip thanks a million...it worked great
i am not able to find the lower filter and upper filter. Please suggest
never saw the lower filters to delete, but the high filters were there so I deleted those and restart the computer. cd/dvd working just fine now. yhanks for the help, you rock.
Thank you
what should one do if you you get the the "under dvd/cd drives open + and look 4 yellow caution triangle icon" step and there is no under dvd/cd drives available to select.
Thank you
HI ! Not long ago I had the same problem ( I have Vista installed) I tried to do all that things with Upper and Lower Filters and it worked !!! As NIKE says : JUST DO IT !
Thank you
I have windows 98 se, on an older computer, that all of a sudden, I saw no sign of my cd rom any where on my computer. Does your explanation work on windows 98 se also?
Thank you
Is it work for windows 7 also? I am not found the lower and upper filters in my pc. please help.
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
Hello Prithvi

Be daring and courageous! Try it! What have you got to loose?
Thank you
Hi there, I have VISTA and have just today installend Norton 360 v3 and my cd/dvd drive disappeared. I have tried the above but can't seem to see any upper or lower filters listed. Norton deny that is a fault caused by them. Can anybody help?

Thank you
I have removed the upper filters numerous times, but they keep coming back, I don't know they get back in there, but they do. I started having this problem after I installed Norton 360. I talked with them, they blamed it on Microsoft. Norton sent me the solution on how to delete the upper filter. Has anyone had the same experience of the filters coming back.
hey man,

Deleting the device and removing the upper and lower filters really worked. Thanks a million.
I have vista on two computers and after installing norton 360 my cd drivers were disabled.
I have since uninstalled 360 and now use McAfee with no problems. sams club gave me a refund on
the 360 .
Thank you
I lost my two drives after having installed Norton 360 from a cdrom, and so did my wife. Then I deinstalled the Norton 360 completely and downloaded a testversion from Nortons homesite and installed that on both computers. Now all drives are visible and work.
Kjeld, Denmark.
Thank you
Wow.. worked for me to after hours of trouble shooting.. thanks
Thank you
Thank You It worked like a charm .