Blue Screen 0x0000008E - need help

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classieman - Apr 25, 2011 at 06:27 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Apr 25, 2011 at 08:51 PM
Hello,

My wife's computer with Windows Vist Home Premium will not boot. We get an 0x0000008E win32k.sys failure and windows will not start. Tried going to SAFE MODE but results in same failure. Cannot go to Last Known Good Configuration either. Laptop did not come with a Recovery Disk.

STOP: 0x0000008E (0x0000005, 0x8C419940, 0x8A84985C, 0x00000000)

win32k.sys - Address 8C419940 base at 8C400000, Datestamp 4549aea2

I also have gotten a RecoveryManager.exe - Application Error:
The instruction at 0x76569480 referenced memory at 0x76569480.
The required data was not placed into memory because of an I/O
error status of 0xc0000185.

Related:

1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Apr 25, 2011 at 08:51 PM
You will need the Windows DVD or a repair CD to boot from. You can have another Vista user burn you the boot/repair CD and then change the boot order to boot from the CD. You can then try to do a Windows repair. Google "Vista repair" for more info.

The other alternative is a possible if you have a hidden Windows partition on the hard drive. Most laptops are shipped with this partition. Your were supposed to burn the backup CDs when you got the laptop. But, you (like me) probably never read the instructions.

If you do a system restore from this partition ALL your current data will be erased. Again Google your laptop model + "system restore" for specific instructions.

Good Luck
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