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Black Screen and Laptop wont turn on

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SFRasca - 27 Apr 2011 à 17:58
 SFRasca - 28 Apr 2011 à 10:40
Hello,



I have a Dell Latitude E5510, and I had a blue screen appearing, I ran the antivirus, nothing was reported but the laptop was always shutting down by itself so I've clicked the windows option for restoring a previous settings and my laptop never booted sence then.

It shows a black screen and i see the mouse.

I would really apreciate your help, i don't know what to do...

Thank you so much for all your effort trying to solve my problem, regards,
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xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
27 Apr 2011 à 20:55
I suggest you run the hardware diagnostics that are part of the Dell BIOS. I suspect you you have a hardware error.

Good Luck
SFRasca
28 Apr 2011 à 10:40
Thank you, I have runned the diagnostics and when it comes to the end, it just does not do anything!!

Do you have any other ideias?? Thank you so much for your help

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