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Black Screen and Laptop wont turn on

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SFRasca - Apr 27, 2011 at 05:58 PM
 SFRasca - Apr 28, 2011 at 10:40 AM
Hello,



I have a Dell Latitude E5510, and I had a blue screen appearing, I ran the antivirus, nothing was reported but the laptop was always shutting down by itself so I've clicked the windows option for restoring a previous settings and my laptop never booted sence then.

It shows a black screen and i see the mouse.

I would really apreciate your help, i don't know what to do...

Thank you so much for all your effort trying to solve my problem, regards,
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Answer 1 / 1
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Apr 27, 2011 at 08:55 PM
I suggest you run the hardware diagnostics that are part of the Dell BIOS. I suspect you you have a hardware error.

Good Luck
SFRasca
Apr 28, 2011 at 10:40 AM
Thank you, I have runned the diagnostics and when it comes to the end, it just does not do anything!!

Do you have any other ideias?? Thank you so much for your help

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