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Hp pavilion dv6700

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esso - Oct 4, 2011 at 08:50 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Oct 4, 2011 at 10:51 PM
Hello,
my hp is 3 yrs old. last 9/1/2011 , i try to restart my laptop bcos it was slow but it won't, i try many times but nothing. so i decided to bring it to repair. after 2weks they call me and told me that "the unit is infested" so they cannot do anything. is this mean there is no way to fix it?


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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Oct 4, 2011 at 10:51 PM
I guess "infested" means it is infested with a virus or many virus programs. They should be able to wipe the hard drive and re-install Windows. It sounds like they don't want to try to clean the virus from Windows.

Good Luck
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